Questions
Gently answered.
What to know before you begin — your photograph, the likeness, the styles, and keeping their portrait close. If something here isn’t covered, we’re glad to help.
The Process
From your photograph to their portrait.
What happens between uploading a photo and holding the finished keepsake.
Yes — this is the part we care about most. Before style or beauty, we hold on to what made them unmistakably themselves: the markings, the set of the eyes, the tilt of the head, the look only you would recognise. We render that into the style you chose, never over it.
We send back several variations from the same photograph so you can choose the one that captured them best. If the first round doesn’t quite find them, trying again costs nothing — and a clear, well-lit photo is the single biggest factor in how much the final portrait feels like them.
Yes, and we’re honoured to. Choose the photograph that feels most like them, even if it isn’t technically perfect — the one where you can see their face and their expression matters far more than sharpness or lighting.
We paint your companion in good health and at peace: present, dignified, and near. Our portraits are made to honour, never to dramatise — nothing morbid, nothing sad. Just them, in the fullness of their life, kept in the light.
No. You preview the finished portrait before you pay anything — no account, no card on file, no surprise charge. Just rendered variations, watermarked, waiting quietly for your approval.
You only order when you find one that is right. The preview you approve is the artwork we deliver — as a digital keepsake, archival print, gallery canvas, or framed heirloom.
A clear, well-lit photograph where your pet’s face, eyes, and markings are visible. Photos taken at their eye level usually make the strongest portraits.
Try to avoid heavy shadows, motion blur, or photos taken from far away. A close-up where their expression comes through gives our artists the most to work with — but if your most precious photo isn’t perfect, send it anyway and we will do everything we can.
Each Evermark is finished as a keepsake meant to last. Once you’ve chosen the portrait that feels like them, you can keep it as a Digital Keepsake, an Archival Giclée Print, a Hahnemühle fine-art print, a Gallery Canvas, or a Float-Framed Heirloom.
Everything is produced on museum-grade materials with archival pigment inks and shipped worldwide. We keep our offering quiet and dignified — fine art to live with, not novelty.
Whichever feels most like them. Our styles run from the soft light of the Impressionists (Monet, Renoir) and the quiet gravity of the Old Masters, to a gentle trot through the surf, to our signature Candlelight — your pet held in warm light against the dark, present and at peace.
You can try as many as you like before you decide, and preview each one free. If you’d like a gentle recommendation, tell us about them when you begin.
From your photograph to a finished, watermarked preview is usually about a minute. We render several variations so you can choose the one that found them best.
If you order a physical keepsake, it’s produced by our archival print partners after you check out — fine-art prints and canvas typically leave the press in a few business days, with shipping time on top depending on where in the world you are.
No. You can upload a photograph, choose a style, and see your pet’s portrait without signing up. An account is only useful later — to keep your portraits in one place or return to them. You can create one whenever you like, including after you order.
Your Photographs
What to send — and why it matters.
The photograph you start with is the single biggest factor in how much the portrait feels like them.
A clear photo of your pet’s face, in good light, taken near their eye level. The better the photograph, the more faithfully the portrait keeps their real features.
- Close enough that their face fills much of the frame.
- In focus — the eyes especially.
- Soft natural or window light, rather than flash.
- JPG or PNG, ideally 1024×1024 or larger.
Phone photos are perfectly fine. And if your most precious photograph isn’t a perfect one, send it anyway — we will do everything we can with the image that feels most like them.
Yes — many of our styles hold two or three companions together in a single portrait. Photographs with more than three pets get harder to keep distinct, so for a larger family we suggest a tighter crop on two, or a portrait of each, paired together.
Your original upload sits in private, encrypted storage and is only ever used to create the portraits you asked for. We don’t sell, train on, or share your photographs. The formal version lives in our privacy policy.
The Art
Styles, likeness, and your artwork.
How the portraits are made, and what becomes yours.
Twenty-six curated styles across five small collections — the Impressionist masters (Monet, Renoir, Pissarro, Turner, Delacroix, Van Gogh), Old Master portraits, the open air and the sea, intimate hand-finished media, and our signature Light & Remembrance collection, including Candlelight.
Choose whichever feels most like them. You can try as many as you like and preview each one before you decide.
Each rendering interprets your photograph a little differently — one leans toward warmer light, another toward finer detail. We show you a few so you can keep the one that most looks like the companion you remember.
Yes — after you order, the portrait is yours for personal use. Print it, hang it, frame it, share it with family. (Reselling it commercially isn’t licensed by default; if you ever need that, just ask.)
Your Keepsake
Made to last as long as the memory.
The archival ways to keep an Evermark, and how it reaches you.
- Digital Keepsake — a high-resolution file to keep and print.
- Archival Giclée Print — pigment inks on fine-art paper.
- Hahnemühle Museum Print — the paper used in gallery editions, made to last over a century.
- Gallery Canvas — gallery-wrapped and ready to hang.
- Float-Framed Heirloom — finished and framed, ready for the wall.
Wall pieces are produced by archival print partners using pigment inks on cotton-rag papers and gallery canvas — the same materials trusted by museums to last generations without fading. We keep our offering to dignified fine-art keepsakes; no novelty merchandise.
We ship worldwide. Rates are calculated at checkout based on your destination, and pieces ship from regional partners so most orders arrive sooner and travel less far.
Care & Support
We’re here if you need us.
If anything goes wrong, or you simply want to ask.
Please write to us via the contact page or reply to your order email. If a print arrives damaged, the wrong size, or doesn’t match the preview you approved, we’ll put it right. We read every message ourselves and reply as soon as we can — usually within a day.
The portraits are created with AI image models, guided by prompts and stylistic conditioning our small team has tuned with one aim above all: to preserve your pet’s exact likeness and render them with warmth and dignity. We’re glad to say so plainly.
What it means for you is a wider range of fine-art styles, a faithful likeness, and a finished portrait to preview before you ever pay — with the physical keepsakes finished on archival materials by traditional print partners.
Still wondering?
Ask us anything we missed.
A real person reads every message, and we’ll reply as soon as we can.
Contact Us