Gently answered.

Yes — this is the part we care about most. Before style or beauty, we hold on to what made them unmistakably themselves: the markings, the set of the eyes, the tilt of the head, the look only you would recognise. We render that into the style you chose, never over it.

We send back several variations from the same photograph so you can choose the one that captured them best. If the first round doesn’t quite find them, trying again costs nothing — and a clear, well-lit photo is the single biggest factor in how much the final portrait feels like them.

A clear photo of your pet’s face, in good light, taken near their eye level. The better the photograph, the more faithfully the portrait keeps their real features.

• Close enough that their face fills much of the frame.
• In focus — the eyes especially.
• Soft natural or window light, rather than flash.
• JPG or PNG, ideally 1024×1024 or larger.

Phone photos are perfectly fine. And if your most precious photograph isn’t a perfect one, send it anyway — we will do everything we can with the image that feels most like them.

Twenty-six curated styles across five small collections — the Impressionist masters (Monet, Renoir, Pissarro, Turner, Delacroix, Van Gogh), Old Master portraits, the open air and the sea, intimate hand-finished media, and our signature Light & Remembrance collection, including Candlelight.

Choose whichever feels most like them. You can try as many as you like and preview each one before you decide.

• Digital Keepsake — a high-resolution file to keep and print.
• Archival Giclée Print — pigment inks on fine-art paper.
• Hahnemühle Museum Print — the paper used in gallery editions, made to last over a century.
• Gallery Canvas — gallery-wrapped and ready to hang.
• Float-Framed Heirloom — finished and framed, ready for the wall.

Please write to us via the contact page or reply to your order email. If a print arrives damaged, the wrong size, or doesn’t match the preview you approved, we’ll put it right. We read every message ourselves and reply as soon as we can — usually within a day.